Holiday Inn Birmingham North - Cannock by IHG

Nathan at front desk was incredibly helpful and professional. I saw him deal with a customer complaint with so much diplomacy despite the male customer being very rude and dogmatic about his complaint. Dianne, at breakfast, was also lovely and welcoming. We had a wee chat and she filled our water bottles up before we headed back out on the road. The young lady that started her shift from 8am on Saturday 26/07 was also very polite, happy and helpful and chatted with us while we read the riddle. The room was comfortable - mostly. A good sized room. Only complaint was the heat. Location wise, it's perfect to hop on to the motorway and there was no noise. The Skybar is beautiful.

We loved our room. We had a spectacular view from the 5th floor. The beds were comfortable, and the room and bathroom were clean. We were greeted by Vic at arrival, who was also present in the morning for breakfast . He was very helpful. There was no problem in finding parking. Lounge area is beautiful and gives beautiful vibes.

I am always about the Customer service. Vic at the reception was amazing and helpful for a smooth check in. He even provided us with online breakfast price for one adult as we made an error while booking. This definitely made our day as it's not always about money , but when the customer services care about their clients and it reflected through this act. In the morning we were greeted by beautiful Ella who made sure that we get halal options and also my favourite tea. These small gestures show us how much effort is made to satisfy the client and make us walk out of that door smiling. The breakfast menu is quite decent. Youve got huge choice of healthy breakfast. The skybar is beautiful. The room had all facilities from tea, coffee to tv and desk and chair. You get your own vault to keep your valuables safe. You also get the beautiful view from big glass wall. I will be definitely staying again.

Emily and the chef Evan are a credit to the hotel, Emily went above and beyond with her service she was very well educated about the hotel and the area and Evan the chef his food was delicious and was also a very pleasant young man, well done both, you made our stay amazing . Mandie and Robert xx

Free parking, no height restrictions for my van, late check in 03:00 a.m, friendly night porters. Mid day check out. Good mattress, clean, modern, good value for money. Helpful attentive staff.